What Our Clients Say About Us
"I just wanted to take an opportunity to thank you all for the excellent service you have provided us. Thank you for absolutely everything you have done in helping us pursue our dream home. The communication, professionalism and efficiency throughout the whole process was above and beyond and because of you we are now proud homeowners. Thank you so much once again we are forever humble and grateful for your service. Stop in for a cuppa anytime."
- Goldie J
"Mark's quick positive response to my initial enquiry filled me with confidence. We had been down the path with another broker and had been advised that they couldn’t help us so when Mark came across so positive, it was a weight lifted off our shoulders. Mark was always pleasant, attentive and always available."
- Jane T
"Mark was very informative and knowledgeable. Any questions or uncertainties were quickly answered. You put our mind at ease and was able to recommend ways we could better our financial growth. You constantly kept us up to date regarding our Application and your Customer Service was exceptional."
- James S
"Mark, You are great at what you do, your prompt replies and the ability to keep a straight face with our silly questions about loans was very professional. From start to finish we felt very comfortable with you and hope to do business again."
- James N
"Before meeting with Mark I was finding the process of buying my first home daunting and perhaps out of my reach but after our first initial meeting I quickly realised that I was in a great position and that it didn't have to be an ordeal. The whole process was simple, I felt well advised and I haven't looked back."
- Katherine N
"Mark Polatkesen was fantastic to work with. He understood my needs and took everything into account when I was looking for a home loan to buy my first home. Mark made sure that he found the best product to suit my needs and was in constant touch with me throughout the application and approval process. I really enjoyed the personal touch of receiving a phone call rather than an email to congratulate me on my loan being approved and even getting a phone call to congratulate me on my land settling."
- Melinda H
"You were more than happy to help us out of a difficult situation.You put us at ease straight away, your people skills are outstanding . We would definitely use you again and would recommend you and the rest of the team."
- Douglas B
"Mark has been excellent from the moment we met him. Always prompt with his responses, is very knowledgable and able to explain things to us in language we understand. Mark was always only a phone call or email away and it felt like he was always willing to have time for us and go the extra mile. Thank you again Mark!"
- Tom D
"Your honest advice was a huge help to us. Encouragement without being pushy was very refreshing! It is all too common when dealing with finance to feel like livestock being herded in one direction or another. Kate and I appreciated the more 'free range' approach. We also appreciated your professionalism. You were always quick to return calls or emails which kept the process moving quickly and us informed. It was very generous of you to set aside time to see us (mostly) on weekends."
- Alex L